Withdrawing Funds

It's easy to send funds back to your registered payment method. Just follow the steps below and the money will be back in your account within 2 to 5 working days - or within the day if withdrawing to an e-wallet (PayPal etc.)

• Quick jump to FAQ's
• What is the minimum amount I can withdraw?
• Can I cancel or reverse a withdrawal?
• What is the maximum amount I can withdraw per day?
• Why can’t I withdraw to my Tesco or Metro Mastercard?
• Is there a charge for making a withdrawal?
• Can I withdraw to a different card?
• It's been over 5 days and I haven't received my withdrawal?

 

How long do withdrawals take?

Withdrawals to debit or credit cards take 2 to 5 bank working days to process. Unfortunately, we are at the mercy of the banks in this regard and cannot do anything to speed up this process. As an alternative, withdrawals to e-wallets such as PayPal are usually processed within the day.

To give an indication of when you should expect to receive your withdrawal to a card, please consult the below table:

Withdrawal Day	Earliest Receive Day*	Latest Receive Day*
Monday	Wednesday	Following Monday
Tuesday	Thursday	Following Tuesday
Wednesday	Friday	Following Wednesday
Thursday	Following Monday	Following Thursday
Friday	Following Tuesday	Following Friday
Saturday	Following Tuesday	Following Friday
Sunday	Following Tuesday	Following Friday

*Please note that the above timescales are given as estimations. In a small number of cases, these timescales can be extended due to factors outside our control, e.g. incorrect expiry dates, old card details etc.

How to withdraw funds

To withdraw funds, firstly make sure you are logged in using your User ID and PIN.

1. Either click on the 'Withdraw Funds' link on the top left-hand side of any page (online) or go to your personal account area called My Account and choose the Withdraw option (online and mobile)
2. Enter the amount you wish to withdraw
3. Select which payment method you wish to withdraw to. (If you wish to withdraw excess funds, make sure your net deposit for each payment method on your account is zero or below)
4. Click on the 'Withdraw Funds' button

Payment methods which do not accept withdrawals

A small number of credit cards - including international MasterCards and Visa cards issued in a restricted country (as well as certain UK credit cards) - do not allow us to pay funds back to your card. If you are using one of these cards you will be notified when you attempt to make a withdrawal and if this is the case we can arrange for your funds to be paid back to the bank account of your choice.

However, to minimise the risk of card fraud we may also request some documentary proof from you before a bank transfer can be processed. These proofs will be confirmed to you upon organising the transfer.

You can only withdraw to an e-wallet if the e-wallet is already set up on your account (please be advised that this requires a deposit to be made)