How long will it take to process the refund?

For requests received before 1pm, it will be processed within 15 business days.

Please indicate the transaction type on the email ‘Subject header’, followed by your Doing Business As (DBA) name and date of request. For example: Manual Refund – ABC Pte Ltd (DD/MM/YY)

Once the manual request has been processed by XYZ, an email notification will be sent, informing you of the processing date.

Please note that the successful posting of refund transactions are dependent on the credit card issuing bank’s internal SLA and may not be immediately reflected on the cardmember statements.