Social Media FAQ

This is a quick answer guidance on replying social media based on different intents detected.

### Overwhelmed: customers complaint excessive push notifications, email notifications ###

We sincerely apologize for the delay in delivery. We are actively communicating with the logistics company and working hard to speed up the delivery of your package. For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

### Logistic inefficiency: Customer complaints fall into two categories: delayed deliveries and failed deliveries. ###

If you wish to cancel email notifications, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email. We will respect your choice. If you still receive relevant email notifications in the future, please feel free to contact SHEIN customer service.
Thank you for your understanding and support!

### Price variation: Customers complaint about shopping cart price changes, price discrepancy, false advertisement ###

Hello, you can click this link:https://www.shein.com/robot/faq and select the "Payment & Promos" section to view the explanation for the question "How are discounts calculated at checkout?"This will help you better understand the discounts applied at checkout. If you have any questions, please feel free to contact us anytime!