Refund Policy

Effective Date: [Insert Date]

At Empire Super Store, customer satisfaction is our utmost priority.

If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

Refund Eligibility:

• Items must be returned within 7 days of purchase.

• The item must be unused, in its original packaging, and in resellable condition.

• Proof of purchase (receipt or order confirmation) is required for all refunds.

• Certain items, such as  Tailor-made Suit, Personal Care Items, and any non-refundable items, e.g., final sale items, perishable goods,  or opened hygiene products, are non-refundable.

Refund Process:

1. Bring the item and proof of purchase to any Empire Super Store location.

2. If eligible, a refund will be issued to the original payment method.

3. Refunds may take up to 220 business days to process.

Online Purchases:

• Items purchased online can be returned for a refund via mail or in-store.

• To return by mail, contact our customer service at online request to initiate the return process.

• Customers may be responsible for return shipping fees unless the item was defective or incorrect.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of delivery.

• We will arrange for a replacement, exchange, or full refund at no additional cost.

Exceptions & Special Conditions:

• Gift Refunds: Items received as gifts can be returned for store credit with a valid gift receipt.

• Promotional Items: Items purchased as part of a promotion or bundle may have specific refund conditions.

If you have any questions or need further assistance, please contact our customer service team at Ask Me Anything (AMA).

Thank you for shopping with Empire Super Store!